Introduction
Sumo Cultural Experience Corporation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our venue or use our services.
Information We Collect
Personal Information
- Reservation Details: Name, email, phone number, nationality, preferred language
- Dietary Information: Food allergies, dietary restrictions, special meal requirements
- Accessibility Needs: Wheelchair access, hearing/vision assistance requirements
- Payment Information: Credit card details (processed securely through third-party providers)
Automatically Collected Information
- Website Usage: IP address, browser type, pages visited, time spent on site
- Venue Visit: Entry/exit times, seating preferences, participation in activities
Photos and Videos
- Performance Documentation: Photos and videos taken during shows for promotional purposes
- Guest Photos: Photos taken with performers (with your consent)
How We Use Your Information
Service Provision
- Process reservations and manage bookings
- Accommodate dietary restrictions and accessibility needs
- Provide customer support and respond to inquiries
- Send booking confirmations and important updates
Marketing Communications
- Send newsletters and promotional offers (with your consent)
- Share cultural insights and show updates
- Notify you of special events and new offerings
Legal and Safety Requirements
- Comply with health and safety regulations
- Maintain records for tax and accounting purposes
- Respond to legal requests from authorities
Information Sharing
Third-Party Service Providers
- Booking System: JTB BOKUN for reservation management
- Payment Processing: Secure payment gateways for transaction processing
- Email Services: Newsletter and communication platforms
- Analytics: Website usage analysis tools
Business Partners
- Hotel Partners: Share guest information for package deals (with consent)
- Tourism Agencies: Provide booking information for travel packages
- Cultural Organizations: Share aggregated data for tourism research
Legal Requirements
We may share information when required by law or to protect our rights and safety.
Data Security
Security Measures
- Encryption of sensitive data during transmission
- Secure storage of personal information
- Regular security audits and updates
- Limited access to personal data on need-to-know basis
Payment Security
- PCI DSS compliant payment processing
- No storage of credit card information on our servers
- Secure tokenization for recurring payments